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With many years of experience in healthcare services, patient communication and treatment coordination, Sevtap Erol began her professional career in 2009 in the cardiology department of a private hospital.
Working in the ECG and stress test units of the cardiology department, she gained experience in preparing patients for examinations, carrying out procedures and following up patient processes. In later years she worked in customer relations, corporate communications and operations management.
Having started working in the IVF field in 2018, Sevtap Erol served in the patient counselling, physician assistance and medication instruction units. She took an active role in informing patients beginning IVF treatment about medication use, conveying treatment plans and maintaining consistent patient–clinic communication.
As an IVF coordinator she gained extensive experience in planning patient processes relating to gynaecology, pregnancy and assisted reproductive treatments; organising physician consultations, following up appointments, providing treatment information and managing patient communication.
With her patient-focused approach to communication, her process management skills and her professional background in IVF coordination, she continues her work as IVF Coordinator at Vita Altera IVF Center.
Throughout our treatment at the Vita Altera IVF Centre, we felt safe and in good hands. Our doctor and the team patiently explained every stage of the process and answered all our questions with care.
From the very first consultation, we were met by a professional and attentive team. Throughout the treatment process, we received support both medically and psychologically
Ziya Gökalp High School
Turkish – Mathematics Track
2007
IVF Patient Coordination
Patient Information and Process Follow-up
Medication Use Training
Physician Consultation and Appointment Planning
Patient–Clinic Communication
Treatment and Pricing Information
Complaint and Request Management
CRM and Patient Tracking Systems
Vita Altera IVF Center
IVF Coordinator
2026–Present
Özel Diyarbakır Bahçeci IVF Centre
IVF Coordinator
Patient Counsellor / Physician Assistant
Medication Instruction Unit
2018–2026
Global Bilgi İletişim – Turkcell Corporate Unit
Call Centre Customer Representative
2016–2017
Özel Veni Vidi Hospital
Healthcare Staff – Cardiology, ECG and Stress Test Units
2009–2015